Betta PC
Computer Services
Quality Parts and Lower Prices

 Contact Information

Terms And Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE
Please read the following document carefully. 
When making returns for warranty, any goods claimed to be faulty, but found to be either working correctly, or not working by the fault of the customer, will be charged for any costs incurred by Betta PC as a result of the return.

Pricing information:
Please note that prices are subject to change without notice.
Prices on website are subject to change, and all prices should be checked by sales person prior to placing an order.
We do guarantee to beat any genuine price providing the customer advises us of the source (which we verify). We reserve the right not to match a price if we foresee a financial loss OR the product is not identical. 

Placing orders

* Cancellations for assembled system orders will incur a 15% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts. We cannot refund any software which has been registered, due to copyright reasons.

Payment

* For on-line orders we recommend and prefer cash, direct deposit or bank transfer. These are the best payment methods for security. Payment can also be made by credit card but this is subject to approval by sales person and also customers are required to scan and email the following:
         - Copy of an Australian Driver’s Licence
         -  Copy of both sides of the credit card used to pay goods with.

* Payment details can be found on our website. We accept VISA and Master Card ONLY. Credit cards will incur a 2.5% surcharge for amounts debited at our branch.

* Dispatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc. We will not under any circumstances dispatch goods where funds have not cleared.

* Please make your cheque or money order payable to Betta PC

* Customer’s with an outstanding debt at Betta PC are required to resolve any account issues before the order is executed. However, it is the Manager’s decision to authorize any transactions, regardless of the account balance.

* When doing a direct fund transfer or direct deposit into our account, please include your full name as the deposit Reference. For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
Our bank account details can be found on our website.

Delivery

* We do not deliver to Post office Boxes.

* Betta PC will make every effort to deliver on time. However, we shall not be held liable for delay in delivery.

* Customers are responsible to have someone at the delivery address to accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery

* Only the same person who made the order will be authorized to receive the computer. In cases where the same person cannot be present at the delivery location, he or she will be required to inform Betta PC the name of the authorized person to receive the ordered goods. We will request the authorized person to present some photographic identification: driver’s licence or Australian Passport or Student I. D.

Labour Services Provided by Us

Labour Conducted at Our Base

   * Customer’s must make prior arrangement to drop their computer off at our base 

   * Customer’s are welcome to make enquires about the progress of their computer by contacting us.

  * Betta PC has an ethical obligation to inform the customer of any further expenses required to bring the computer into a working condition in terms of labour and/or components. You will be contacted before  any unforeseen or un-quoted charges are made.

  * Only the same person who arranged the drop off will be authorized to collect the computer. In cases where the same person cannot pick the computer up, he or she will be required to inform Betta PC the name of the authorized driver. We will request the authorized driver to present some photographic identification: driver’s licence or Australian Passport or Student I. D.

Labour Conducted at Customer’s Base – Onsite

* Except if pre-arranged at time of booking, payment is strictly cash only or credit card. We accept VISA or Master Card. A surcharge of a minimum $5.00 or 2.85% (which ever is greater) will be charged to the amount debited from the card.

* The standard Betta PC – 7-day warranty for labour and one year manufacturer’s warranty (for any purchased components) is applied. Any alterations to this default warranty terms will be mentioned in the ‘Notes’ section of the invoice. Only the first visit claimed under warranty will be free; all subsequent visits will be charged at the appropriate rate

* Failure to settle payment will be deemed as a criminal act of thievery and appropriate actions will be taken.

Outstanding balances

* All warranty claims will be postponed until all balances have been settled; regardless of the date the warranty expires.

* Invoices overdue more than seven (7) days will incur 12.99% P.A. interest, calculated and added daily.

* Any invoices not settled within fourteen (14) days of issue may be forwarded to debt collection and any components purchased will be liquidated to recover costs. Under no circumstances will any deposit be refunded.

Return and refund

* There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

* Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of at least 25% of the purchase price will be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. Anything which is not sealed must be replaced at the customer’s expense. For example a printer which has had its inks removed and installed into the machine will require customers to purchase a new set of inks prior to returning the item. This return for refund policy is applicable at the discretion of Betta PC. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods 

* No refunds are given for any labour services, be it completed onsite or at base.

* Any incorrect, missing or damaged items received must be reported to Betta PC within 24 hours of you receiving the delivery. This can only be done via phone or E-mail.

* If item(s) received is not what was ordered please do not open any sealed packaging in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

* Betta PC owns the title of any extra goods shipped with your order that have been des patched in error.

Warranty claim

* Warranty DOES NOT cover any damage caused by an "Act of God", be it flooding, thunderstorm, tsunami, earthquake, etc. It is up to You to ensure that an appropriate insurance policy is taken out, to cover any costs to repair or replace damaged goods or to cover costs for services.

* All goods sold by Betta PC come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item or service in the ‘Notes’ section of your invoice. Most computer systems built by Betta PC carry a one year parts and one year labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any software or problems caused by software found to be at the customers fault. All the peripheral components are covered by standard manufacturer warranty.

* Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

 * Any attempt to breach the inside of a system assembled by us will automatically void any warranty on the presented invoice. Furthermore, any outstanding charges on the customer’s account will result in any warranty service to be postponed until the account has been settled; regardless of the duration of the warranty period.

* A maximum of 2 warranty jobs are permitted per month. If the customer exceeds their limit, they will be charged at normal labour rate

* All level of Warranty, be it manufacturer’s, or labour warranty become automatically void if the computer(s) are not maintained in accordance with instructions and guidelines set out.

* Warranty only covers the item(s) and services sold by Betta PC. Warranty does not cover any other equipment used in conjunction with the item(s) or services sold by Betta PC. For example if RAM was purchased from Betta PC, then only the RAM can be returned. Customers should not return the whole computer system unless they are unsure what the problem is themselves. Such warranty jobs may be applicable to a service charge.

* Betta PC does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.

* All Labour jobs conducted by Betta PC, regardless of the location will include a 7-day labour warranty period. Any onsite labour claimed under warranty, includes one free visit, with each subsequent visit charged at the appropriate call out fee.

* DOA (Dead on arrival) items are eligible for refund or a replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.

* Refunds for some items will be at the current market price or at the original purchase price, whichever is lesser. This is due to depreciation of computer part costs.
* Under no circumstances will refunds be issued for any services provided by us

* A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Betta PC to not be faulty, (please note that problems caused by use of software at not covered by warranty) then all returning delivery fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible by executing standard procedures. Betta PC also reserves the right to charge the labour cost for examining these goods where no fault was found

* All warrantees are voided if returned product is found in any way to be mishandled, modified, tampered, abused, physically damaged or used under wrong voltage etc. Only an authorized technician may attempt to take the cover of any system built by Betta PC to make modifications etc. We request that customers with little knowledge of a desktop computer’s electronics not try to attempt to install devices themselves for their own personal safety and to avoid the risk of hardware failure.


* Betta PC is not responsible for data contents or the security of the data contents contained in any returned goods. We work under strict guidelines, not to intercept with any customer data. However it is impossible to say that your data is 100% safe at any time. We STRONGLY advise customers to back up any data prior to sending the goods back to us; data can be destroyed during testing, re-formatting etc. It is also beyond the scope of our control once the device is sent to our supplier. We can attempt to backup the data prior to a service job onto hard drive or CD-RW but this service will incur a standard labour fee. Furthermore, we cannot be held accountable for the accuracy and integrity of the backed up data.

* Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

* If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All drivers and packaging must accompany items returned. We urge customers to NOT DESTROY ANY BOXES THEY RECIEVE WITH THIER NEW COMPUTER! They may be essential at a later stage 

* Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Betta PC. Betta PC is not responsible for any parcel missing in transit, on its return back to Betta PC or to you.

* We take no responsibility if items are damaged in transit

* Product(s) discontinued by manufacturer(s) shall be replaced by a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time
* Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.

* We do not provide advance replacement under most circumstances. Please keep this in mind when you place your order. Betta PC is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

* If you will be using the item(s) or our services for mission critical tasks, be it running a business, using it to prepare an examination, using it for a reorganized game party etc, you should consider purchasing it from a provider that offers instant replacement. 

We Reserve The Right NOT To Accept Returns IF:

* An original invoice is not provided or the appropriate paperwork has not been filed.

* The condition of the delivery is on a worse standard than to what was sent to the customer

* There are any excess or left-over computer peripherals from an information system implementation or job, as a result of deviation in original agreement, from either party.

* In any case of an executed refund, the refund will be in the form of a store/service credit.

Disclaimer

* Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

* We will beat any genuine price providing the source can be verified, it is a genuine Australian business with an address (i.e. no auctions, internet shops, etc) and that the price requested by the customer is not under our cost price. The final decision to match of beat the price is left with Betta PC.

* Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

* Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are sometimes not identical to the images. 

* Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are sometimes not identical as the contents contained in the links. If unsure, please contact Betta PC.

Further information

* If you have any further questions please send them via email Betta PC or alternatively contact us on 83252370.

Warranty Info