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 Contact Information
 

Phone: (08) 83252375
Mobile: 0415 265 943
E-Mail: andrew@bettapc.com.au

ABN: 87 416 552 565

  

Warranty

 


Please read the following document carefully. 


When making returns for warranty, any goods claimed to be faulty, but found to be either working correctly, or not working by the fault of the customer, will be charged for any costs incurred by Betta PC as a result of the return.

Warranty claim


* Warranty DOES NOT cover any damage caused by an "Act of God", be it flooding, thunderstorm, tsunami, earthquake, etc. It is up to You to ensure that an appropriate insurance policy is taken out, to cover any costs to repair or replace damaged goods or to cover costs for services.


* All goods sold by Betta PC come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item or service in the ‘Notes’ section of your invoice. Most computer systems built by Betta PC carry a one year parts and one year labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any software or problems caused by software found to be at the customers fault. All the peripheral components are covered by standard manufacturer warranty.


* Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.


 * Any attempt to breach the inside of a system assembled by us will automatically void any warranty on the presented invoice. Furthermore, any outstanding charges on the customer’s account will result in any warranty service to be postponed until the account has been settled; regardless of the duration of the warranty period.


* A maximum of 2 warranty jobs are permitted per month. If the customer exceeds their limit, they will be charged at normal labour rate


* All level of Warranty, be it manufacturer’s, or labour warranty become automatically void if the computer(s) are not maintained in accordance with instructions and guidelines set out.


* Warranty only covers the item(s) and services sold by Betta PC. Warranty does not cover any other equipment used in conjunction with the item(s) or services sold by Betta PC. For example if RAM was purchased from Betta PC, then only the RAM can be returned. Customers should not return the whole computer system unless they are unsure what the problem is themselves. Such warranty jobs may be applicable to a service charge.


* Betta PC does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.


* All Labour jobs conducted by Betta PC, regardless of the location will include a 7-day labour warranty period. Any onsite labour claimed under warranty, includes one free visit, with each subsequent visit charged at the appropriate call out fee.


* DOA (Dead on arrival) items are eligible for refund or a replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.


* Refunds for some items will be at the current market price or at the original purchase price, whichever is lesser. This is due to depreciation of computer part costs.
* Under no circumstances will refunds be issued for any services provided by us


* A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Betta PC to not be faulty, (please note that problems caused by use of software at not covered by warranty) then all returning delivery fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible by executing standard procedures. Betta PC also reserves the right to charge the labour cost for examining these goods where no fault was found


* All warrantees are voided if returned product is found in any way to be mishandled, modified, tampered, abused, physically damaged or used under wrong voltage etc. Only an authorized technician may attempt to take the cover of any system built by Betta PC to make modifications etc. We request that customers with little knowledge of a desktop computer’s electronics not try to attempt to install devices themselves for their own personal safety and to avoid the risk of hardware failure.

Warranty Does not cover any damage caused by water, dust, exposure to excessive heat.


* Betta PC is not responsible for data contents or the security of the data contents contained in any returned goods. We work under strict guidelines, not to intercept with any customer data. However it is impossible to say that your data is 100% safe at any time. We STRONGLY advise customers to back up any data prior to sending the goods back to us; data can be destroyed during testing, re-formatting etc. It is also beyond the scope of our control once the device is sent to our supplier. We can attempt to backup the data prior to a service job onto hard drive or CD-RW but this service will incur a standard labour fee. Furthermore, we cannot be held accountable for the accuracy and integrity of the backed up data.


* Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.


* If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All drivers and packaging must accompany items returned. We urge customers to NOT DESTROY ANY BOXES THEY RECIEVE WITH THIER NEW COMPUTER! They may be essential at a later stage 


* Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Betta PC. Betta PC is not responsible for any parcel missing in transit, on its return back to Betta PC or to you.


* We take no responsibility if items are damaged in transit


* Product(s) discontinued by manufacturer(s) shall be replaced by a similar product or a credit will be given at the current market value or the purchase price whichever is lower.

Warranty turnaround time
* Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us.


* We do not provide advance replacement under most circumstances. Please keep this in mind when you place your order. Betta PC is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.


* If you will be using the item(s) or our services for mission critical tasks, be it running a business, using it to prepare an examination, you should consider purchasing it from a provider that offers instant replacement. 


We Reserve The Right NOT To Accept Returns IF:


* An original invoice is not provided or the appropriate paperwork has not been filed.


* The condition of the delivery is on a worse standard than to what was sent to the customer


* There are any excess or left-over computer peripherals from an information system implementation or job, as a result of deviation in original agreement, from either party.


* In any case of an executed refund, the refund will be in the form of a store/service credit.

 

Further information


* If you have any further questions email Betta PC or alternatively contact us on 82764376.